Once your order has been processed and dispatched, delivery times will vary depending on your location and the shipping method selected at checkout. You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number. You can use this on our Order Tracking page to follow your delivery.

Yes. Eleventh Heaven ships to a range of international destinations. Available shipping options, estimated delivery times and costs will be shown at checkout based on your location.

If you need to change or cancel your order, please contact us as soon as possible at support@eleventhheaven.co.uk. We’ll do our best to help, but once an order has entered processing or been dispatched, we may be unable to make changes or cancel it.

First, check your tracking information for the latest delivery update. If your order is showing as delivered but you haven’t received it, or your tracking hasn’t updated for an extended period, please contact us at support@eleventhheaven.co.uk and we’ll assist you.

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the customer. We recommend checking your local customs requirements before ordering.

We want you to be happy with your order. If you wish to return an eligible item, please contact us within the return period stated in our Returns & Refunds Policy. Items must meet the return conditions outlined in that policy. Your statutory rights are not affected.

If you need a different size or item, please contact us at support@eleventhheaven.co.uk. We’ll let you know the available options based on your order and stock availability.

Please contact support@eleventhheaven.co.uk with your order details before returning anything. We’ll provide you with the relevant return instructions. Please do not send an item back without contacting us first.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at support@eleventhheaven.co.uk with your order number and clear photos of the issue. We’ll review it and work with you to resolve the problem.

Please refer to the size guide on the product page before ordering. We recommend comparing the measurements with a similar item you already own to help you find your preferred fit.

Our Essentials T-shirt is designed with an oversized silhouette for a relaxed streetwear fit. We recommend choosing your usual size for the intended oversized look. Check the product size guide for exact measurements before ordering.

Always follow the care instructions provided on the garment label. To help preserve the fit, colour and print of your clothing, we recommend washing with similar colours and avoiding unnecessary high temperatures.

Where available, you can browse and checkout in your local currency using the currency selector on our website. Available currencies and payment options may vary depending on your location.

Available payment methods will be displayed securely at checkout. These may vary depending on your location and the payment options currently available through our store.

Yes. If you have a valid Eleventh Heaven discount code, enter it in the discount code field at checkout. Unless otherwise stated, discount codes cannot be combined with other promotions or offers.